Emotional Intelligence for Work and Life
"Many people with IQs of 160 work for people with IQs of 100, if the former have poor interpersonal intelligence and the latter have a high one. And in the day to day world no intelligence is more important than the interpersonal. If you don't have it, you'll make poor choices about who to marry, what job to take, and so on."
What is it about?
Gardner, Howard & Hatch, Thomas
There is a rapidly growing recognition in organisations and at the personal level that Emotional Intelligence improves effectiveness, raises happiness and wellbeing, and can transfer through to greater customer satisfaction and economic success. Work roles are increasingly stressful and the ability to effectively handle challenges effectively between staff, and in front-line situations is a prime requirement. This programme is designed to provide all delegates with a portfolio of skills and knowledge which will help them overcome organisational and personal challenges in a positive and constructive manner.
Emotional Intelligence (EQ) is a growing subject which involves the ability to monitor the feelings and emotions of yourself and others and to use this to guide thinking and actions. It also includes aspects of managing stress and developing perspectives on life to make us happier. Technical skills and expertise are valuable but are insufficient on their own to enable people to work effectively and to create a productive, positive work environment that is transmitted to suppliers and customers.
What will I get out of it?
- What is emotional intelligence?
- Understanding and managing stress
- Developing positive self-talk
- Handling difficult people
- Keeping motivated
- Communication strategies
- Understanding how to be assertive
- Choosing the right level to communicate with people
- Happiness and wellbeing
Understand what causes stress and how to manage or avoid it. Develop insights into how I currently manage interactions with other people. Use assertive strategies to handle co-workers, subordinates and bosses. Handle difficult people and achieve objectives. Manage my thoughts to control emotions. Learn to get more satisfaction from my job and my life. Learn to be happier in what I do.
Included in the course price:
- 2 coffee breaks
- Conference material
- CD with notes on Emotional Intelligence
- Attendance certificate
Who is it for?
Emotional Intelligence is a subject which has value for people at all organisational levels: managers, team leaders and all employees. What is more the knowledge and skills learned in this seminar are transferable into all areas of our lives.
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