Course theme

Emotional Intelligence for Work and Life

"Many people with IQs of 160 work for people with IQs of 100, if the former have poor interpersonal intelligence and the latter have a high one. And in the day to day world no intelligence is more important than the interpersonal. If you don't have it, you'll make poor choices about who to marry, what job to take, and so on."
Gardner, Howard & Hatch, Thomas

There is a rapidly growing recognition in organisations and at the personal level that Emotional Intelligence improves effectiveness, raises happiness and wellbeing, and can transfer through to greater customer satisfaction and economic success. Work roles are increasingly stressful and the ability to effectively handle  challenges effectively between staff, and in front-line situations is a prime requirement. This programme is designed to provide all delegates with a portfolio of skills and knowledge which will help them overcome organisational and personal challenges in a positive and constructive manner.

What is it about?
Emotional Intelligence (EQ) is a growing subject which involves the ability to monitor the feelings and emotions of yourself and others and to use this to guide thinking and actions. It also includes aspects of managing stress and developing perspectives on life to make us happier. Technical skills and expertise are valuable but are insufficient on their own to enable people to work effectively and to create a productive, positive work environment that is transmitted to suppliers and customers.

Course overview?

• What is emotional intelligence?
  
  
• Understanding and managing stress
  
  
• Self-management
  
  
• Developing positive self-talk
  
  
• Handling difficult people
  
  
• Keeping motivated
  
  
• Communication strategies
  
  
• Understanding how to be assertive
  
  
• Choosing the right level to communicate with people
  
  
• Happiness and wellbeing
  
  

What will I get out of it?
Understand what causes stress and how to manage or avoid it. Develop insights into how I currently manage interactions with other people. Use assertive strategies to handle co-workers, subordinates and bosses. Handle difficult people and achieve objectives. Manage my thoughts to control emotions. Learn to get more satisfaction from my job and my life. Learn to be happier in what I do.

Included in the course price:

• 2 coffee breaks
  
  
• Lunch
  
  
• Conference material
  
  
• CD with notes on Emotional Intelligence
  
  
• Attendance certificate
  
  

Course Leader
	Dr John Wilson is a specialist focussing on learning and development for individuals, organisations and at national levels. He has worked in many countries including two years in Sweden and four years in Saudi Arabia. Also, he has written a number of books and materials including: Developing Emotional Intelligence; International Human Resource Development: Learning and Training for Individuals and Organisations, The Experiential Learning Handbook, The Call Centre Training Handbook, and the Routledge Encyclopaedia of UK Education, Training and Employment. He is currently writing two books on how people can focus on their futures and achieve their dreams.
Books, Teaching and Research

Who is it for?

Emotional Intelligence is a subject which has value for people at all organisational levels: managers, team leaders and all employees. What is more the knowledge and skills learned in this seminar are transferable into all areas of our lives.

 

Venue info St Giles Hotel, Central London, Bedford Avenue, London WC1B 3GH The St Giles Hotel London is approximately 50 metres along Tottenham Court Road from Tottenham Court Road Tube Station and is serviced by both the Northern and Central lines. When exiting the station Exit No.3 should be used for the St. Giles Hotel; Bedford Avenue is the second street on the right as you pass the Dominion Theatre. From Waterloo International Station Take the underground Northern line (Northbound Charing Cross branch) to Tottenham Court Road Station (2 stops). From Euston Station Take the underground Northern line (Southbound Charing Cross branch) to Tottenham Court Road Station (3 stops). From Victoria Station Take the underground Victoria line (Northbound) to Oxford Circus (2 stops), then change onto the Central line (Eastbound) to Tottenham Court Road Station (1 stop).

Accommodation There are a great variety of hotels to choose from the Bloomsbury area ranging from luxury to low cost accommodation. Here are a few options to assist you when making a reservation.
Radisson Edwardian Kenilworth 9-13 Bloomsbury Street, London, WC1B 3QD Tel: +44 (0) 20 7637 3477	Radisson Edwardian Bloomsbury Street Great Russell Street London WC1B 3LB Tel: +44 (0)20 7637 3477
www.radissonedwardian.com/conference-congresses
The Bloomsbury Hotel 16-22 Great Russell Street London WC1B 3NN Tel: +44 (0)2073471000	St. Giles Hotel Bedford Avenue, London, WC1B 3GH Tel: +44 (0) 20 7300 3055

Booking

Download Offline Booking Form

To book this conference online please fill in the appropriate online form and proceed with the booking in your booking cart!

If you want to book offline then download the Offline Booking Form and send it via fax to: +44 870 330 5859.